Return Policy 🔄

🔄 Return Policy – Nour Store

At Nour Store, your satisfaction is our top priority 💖

That’s why we offer a clear and simple return policy to ensure a smooth shopping experience.

🕒 Return Period

  • You can return your product within 14 days from the delivery date.
  • The item must be in its original condition, unused, and returned with its packaging and invoice.

❌ Non-returnable Items

  • Accessories that have been used or damaged after delivery.
  • Custom or personalized orders.

💰 Refund Process

  • Once the returned item is received and inspected by our team, your refund will be processed within 3–7 business days using the same payment method.
  • If the return is due to a change of mind, shipping fees will be deducted from the refund amount.

📦 Exchange Option

  • You may exchange your item for another of equal or higher value (with the price difference paid if applicable) after coordinating with our customer service.
  • 📞 For any inquiries or return requests, please contact our customer service team or visit our Contact Us page.