🔄 Return Policy – Nour Store
At Nour Store, your satisfaction is our top priority 💖
That’s why we offer a clear and simple return policy to ensure a smooth shopping experience.
🕒 Return Period
- You can return your product within 14 days from the delivery date.
- The item must be in its original condition, unused, and returned with its packaging and invoice.
❌ Non-returnable Items
- Accessories that have been used or damaged after delivery.
- Custom or personalized orders.
💰 Refund Process
- Once the returned item is received and inspected by our team, your refund will be processed within 3–7 business days using the same payment method.
- If the return is due to a change of mind, shipping fees will be deducted from the refund amount.
📦 Exchange Option
- You may exchange your item for another of equal or higher value (with the price difference paid if applicable) after coordinating with our customer service.
- 📞 For any inquiries or return requests, please contact our customer service team or visit our Contact Us page.